How to add a New User to the system:
In the Jobba Connect Setup area, click on Users to view the current Jobba Connect users.
Click the plus icon to add in a new Jobba Connect User
Note: Adding New Users from the Jobba Connect account will ONLY provide Jobba Connect access. They will not have access to the Jobba Providers Portal.
Contact Tab > Add in First Name + Last Name + Enabled > click Save
Address Tab > Add Address > Search for the Street Address and select it from the displayed options. The City, State and Zip will be filled in. Also enter in the email for the User and click Save.
Security Tab > toggle “Jobba Connect” = On + provide a Username + provide a temp password
Note: DO NOT include @company.com or @company.corp in the Username. DO NOT include any special characters in the Username. The system will take care of linking the created User ID with the correct domain for sign in
Note: You must toggle “Jobba Connect” = On to update Roles tab
As part of the setup/first time signing in Username(user will be asked to update their password at the time of sign in)
Additionally, you can enter in details for the Security Question & Answer for resetting the user password
Roles Tab > click Add Role > Select the role for this user (Administrator or Engineer or Manager Or Tenant) > select the properties associated with the user > Click Save
The difference between each role:
Administrator > Admin Access to all Properties.
Manager > Admin Access only to assigned Properties.
Engineer / Tenant > Ability to submit Service Requests or view Service Status of submitted request for assigned Properties
For more information please refer to the Roles & Permissions Article
Next add the Available Properties to the users profile they need to manage and click Add and then click Save button to update the users profile.
Note: If a user profile does not have a role and they attempt to sign in, an error message directing them to contact support will be displayed.
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